Hilton Resource Group

The Way Of the Peaceful Warrior

Learn hands-on-techniques and practical strategies to effectively resolve conflict and turn daily challenges into opportunities for positive change. The skills learned are universal and applicable to all levels of human interaction.

What You’ll Learn

  • Learn how to utilize conflict to your advantage to move from gridlock and mishandled anger to productive results and proactive relationships
  • Understand the five conflict resolution alternatives available
  • Learn how to manage misunderstandings and interact with different viewpoints, varied personal styles, and other forms of conflict that occur when interacting with others
  • Develop skills to diffuse anger and prevent destructive behaviors
  • Understand the three phases involved in Conflict Resolution
  • Test proven techniques to reduce the tension anxiety and fear that accompany conflict
  • Practice effective communication skills

Lisa took a tough and sensitive topic and put the audience at ease. The program is outstanding. Great job.

Ann Noctor, Director of Human Resources, Severn Trent International