Hilton Resource Group

The Way Of the Peaceful Warrior

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Learn hands-on-techniques and practical strategies to effectively resolve conflict and turn daily challenges into opportunities for positive change. The skills learned are universal and applicable to all levels of human interaction.

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What You’ll Learn

  • Learn how to utilize conflict to your advantage to move from gridlock and mishandled anger to productive results and proactive relationships
  • Understand the five conflict resolution alternatives available
  • Learn how to manage misunderstandings and interact with different viewpoints, varied personal styles, and other forms of conflict that occur when interacting with others
  • Develop skills to diffuse anger and prevent destructive behaviors
  • Understand the three phases involved in Conflict Resolution
  • Test proven techniques to reduce the tension anxiety and fear that accompany conflict
  • Practice effective communication skills

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Lisa took a tough and sensitive topic and put the audience at ease. The program is outstanding. Great job.

Ann Noctor, Director of Human Resources, Severn Trent International